Whatever information you need, we are
pleased to assist you. But, before you submit any queries,
please read on our Frequently Asked Questions below:
- Do you have a wholesale pricelist I can print?
Yes. Price/Inventory List
- What is your Return Policy?
Return Policy
To assure prompt and accurate credit on returned merchandise, we ask that you follow these
steps:
1. A return authorization number must be obtained by contacting our Customer Service
Department. This number will be valid for only fifteen (15) days from invoice date.
2. The authorization number must be clearly written on each package. If this number is not
on your package, it will be refused.
3. Credit or adjustment is given on mistakes that are our fault provided you conatct our
Customer Service Department within five (5) days from receipt of merchandise.
4. Returns that the customer orders incorrectly will be charged a 20% restocking fee and
return freight.
5. Absolutely NO returns are accepted unless the merchandise is in original cartons in new
condition. Any apparel returned with the smell of smoke will not be accepted. Credit will
not be issued for returned material that has been marked, altered, or abused.
6. All returns must include a written explanation of why the merchandise is being returned.
7. NO returns are accepted after fifteen (15) days from date of invoice.
8. Damaged, lost, or short shipments should be reported to your UPS office immediately;
then contact us, so we can reship the merchandise and place a claim. Keep damaged
goods and containers until advised otherwise.
- Do you have a dropshipping program?
Yes. Please click this link for more details. Dropshipping Info
- How large do your jacket sizes run?
Our Size |
S |
M |
L |
XL |
2XL |
3XL |
4XL |
Mens |
30-32 |
34-36 |
38-40 |
42-44 |
46-48 |
50-52 |
54-56 |
Ladies |
8 |
10-12 |
14-16 |
18-20 |
22-24 |
26-28 |
30-32 |
(Jackets with Item #'s starting with "U" usually run at the high side of the given range)
(Jackets with Item #'s starting with "G" usually run at the low side of the given range)
- How large do your chap sizes run?
Remember... Chaps are adjustable at the waist and the sizes below are for Unisex Chaps.
Our Size |
3XS |
2XS |
XS |
S |
M |
L |
XL |
2XL |
3XL |
4XL |
5XL |
6XL |
7XL |
Waist |
32-34 |
34-36 |
36-38 |
38-40 |
40-42 |
42-44 |
44-46 |
46-48 |
48-50 |
52-54 |
54-56 |
56-58 |
58-60 |
Thigh |
19 |
20 |
21 |
22 |
23 |
24 |
25 |
26 |
27 |
28 |
29 |
30 |
31 |
- Are the pictures posted on the Website the real items
that customer will receive?
Yes. We took the pictures
ourselves of all the products before we listed it for sale
on our website.
- How often do new design/products become available?
We usually add on new design/products to our inventory
on a regular basis. It depends on the availability
of the new products on the market. In most of
cases we have the new items extremely fast.
- Do you ship International?
Yes, we ship anywhere worldwide on orders over $500.00. (Dropshipping within U.S. lower 48 states only)
If you would like a sample order(under $500.00), there is a $25.00 handling charge. Sample Order must be a minimum of $100.
All International shipments take between 5 - 8 busines days to ship out. You will receive tracking information upon shipment.
- How long will it take for my order to be processed?
Most of the orders are processed and shipped within 24
hours and it should never overpass 48 hours.
- What if I need to change my order?
Please email us
immediately so we can arrange to change it before
it ships. If the product has been shipped out, we
will arrange for an exchange.
- What can I do if my order was not
approved?
There are a number of reasons for your
order not to be approved. The main reason could be
your credit card failed to pass the fraud detection
test. You may contact us directly at sales@simpledistributors.com if you wish to complete the order.
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