To assure prompt and accurate credit on returned merchandise, we ask that you follow these steps:

Packages sent without RA #'s will be REFUSED!

1. A Return Authorization Number must be obtained by sending an email to our Customer Service Department at info@simpledistributors.com. In your email please include your order number, items to be returned, the reason for return, and whether you would like a credit or exchange. If you would like an exchange please include the size to exchange for (if applicable). This number will be valid for only fifteen (15) days from invoice date. RETURNS SENT TO US WITHOUT A RETURN AUTHORIZATION WILL BE REFUSED AND SENT BACK TO THE SENDER.
   
   
2. The authorization number must be clearly written on each package. If this number is not on your package, it will be refused.
   
   
3. Credit or adjustment is given on mistakes that are our fault provided you conatct our Customer Service Department within five (5) days from receipt of merchandise.
   
   
4. Returns are subject to a 20% restocking fee and return freight. WE DO NOT REFUND FREIGHT UNDER ANY CIRCUMSTANCES!
   
   
5. Absolutely NO returns are accepted unless the merchandise is in original cartons in new condition. Any apparel returned with the smell of smoke will not be accepted. Credit will not be issued for returned material that has been marked, altered, or abused.
   
   
6. All returns must include a written explanation of why the merchandise is being returned.
   
   
7. NO returns are accepted after fifteen (15) days from date of invoice.
   
   
8. Returns are not accepted on International orders. We suggest making a sample order before placing large orders.
   
   
9. Damaged, lost, or short shipments should be reported to your UPS office immediately; then contact us, so we can reship the merchandise and place a claim. Keep damaged goods and containers until advised otherwise.